Terms of service

Welcome to Longjaw By visiting our website and placing an order, you agree to these Terms of Service. Please read them carefully before using our services.

1. General Information

Longjaw is a men’s and women’s clothing and footwear store based in France. By using our website, you agree to comply with all applicable laws and regulations related to online shopping and website use.

2. Orders and Payments

  • All orders are processed securely through authorized payment providers
  • Payment must be completed in full before an order is confirmed or shipped
  • Prices are listed in (EUR) and may be updated without prior notice
  • Customers are responsible for providing accurate billing, shipping, and contact information

3. Shipping and Delivery

  • Longjaw ships only within the United States
  • Orders are processed within 1–3 business days
  • Standard delivery typically takes 4–7 business days, with a total estimated delivery time of 5–10 business days
  • Shipping is free for all orders
  • Longjaw is not responsible for delays caused by carriers or unforeseen circumstances

4. Returns and Refunds

  • Eligible items can be returned within 30 days of delivery
  • All returns must be made by mail using the prepaid return label included in your package; there are no return shipping or restocking fees
  • Refunds are processed within 7 business days to the original payment method
  • Refer to our Return & Refund Policy for complete details

5. Product Information

We aim to provide accurate product images and descriptions. However, colors may differ slightly due to monitor settings and lighting.

All items are sold “as is.” Longjaw is not responsible for misuse, damage, or alterations after delivery.

6. Intellectual Property

All website content, including images, text, graphics, and logos, is the property of Longjaw and may not be copied, reproduced, or used without express written consent.

7. Limitation of Liability

Longjaw is not liable for indirect, incidental, or consequential damages resulting from the use of our website or products.

Our total liability is limited to the purchase price of the product in question.

8. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time.

All changes will be posted on this page. Continued use of the website constitutes acceptance of the updated terms.

9. Contact Information

Store Name: Longjaw
Address: 56 Rue de la Rivière, 95870 Bezons, France

Phone:  +33 1 60 42 35 00
Email: info@longjaw.shop

Opening Hours:
Monday - Friday: 11:30 AM–8 PM
Saturday: 11:30 AM–6 PM
Sunday: 11:30 AM–5 PM

Time Zone: (GMT+01:00) Central European Standard Time (Paris)